Naturally we
would love to answer your questions fully,
so if you have anything you want to ask us
or are unsure about, simply contact
us. However, to save you time,
we have listed the most common questions
we get asked below:
1. Payments
Payment for all products ordered via the website
can be made online. We accept most major
credit cards including Visa,
Mastercard, Solo, Switch, Maestro and JCB
through our website. Payment
will not be taken from your card until the
goods are ready to be shipped out to you.
2. Deliveries
We believe that our product prices are very
competitive and therefore we do not include
delivery into the price that we offer to you.
A small additional charge of 10% of your order
total is added as a contribution towards the
cost of delivery at the checkout. Any orders
above £150 are free of charge.
We offer delivery
to any mainland UK address but there will be
a surcharge for delivery to the Islands off
mainland UK*. Should this
be the case, we will contact you upon receipt
of your order to confirm the details. We are
happy to ship items outside of mainland UK – please contact
us for a quote. We aim to get your goods
to you as soon as possible, but always within
7 days. All items are sold from stock and in
the rare event that an item is not available,
we will contact you with details of an estimated
delivery date.
Your goods will
be sent via TNT courier on a next working day
delivery schedule. In the event of large or
heavy duty orders, delivery will be via via
one of our fleet of delivery vehicles. Smaller
products such as, carvings or accessories will
be delivered by Royal Mail (standard post).
We will call
you when your goods have been despatched.
*Offshore islands please call for our
shipping charges as there will be a surcharge
for delivery.
3. Placing
an order
Browse
the shopping pages
and select the product
you wish to buy.
Then enter
the quantity you
require and then
click the ‘add
to basket’ button.
You
will now be taken to your shopping basket
page, which will contain all the items you
have added to your basket. If
you have finished shopping, check to confirm
the quantity of the items selected and press
the ‘Checkout Now ’ button.
You
will be asked to complete shipping details
of where your order is to be delivered to.
Once all details have been entered click
the 'Continue Order' button. You
will now be presented with your shipping
fee which is 10% of your order total. If
you are happy with this click the 'Continue
Order' button to proceed.
You
will be presented with another screen asking
you to verify shipping details and your selected
payment method. Fill in the relevant details
and then click the 'Continue Order' button
once again. C onfirm your order details and
click the 'Continue Order' button once again. Congratulations
you have now placed an order with Sassak!
You will receive an email confirming your
order, you will be informed later by email
when the item has been dispatched. Make a
note of your order number for reference and
print out your order receipt.
4.
Product Disclaimer
All products in our catalogue are hand crafted
by our suppliers in Java, Lombok, Bali and
India using traditional methods. Minor variations
or irregularities are characteristic of these
handcrafted origins and occasionally there
is deviation in colour and grain of wood. This
is part of the finish and testimony to the
uniqueness of each piece. Our wood is dried
by our suppliers in their own kiln to what
should be considered acceptable moisture content
for a solid wood product in this price region.
Wood is a natural fibre and as such can never
be guaranteed. However it is extremely rare
that the structural integrity of the item is
compromised.
If you experience
any wood reaction in your product this can
usually be remedied although we feel that this
naturally occurring flaw actually enhances
the character of each product. Any splits or
cracks can be filled with dark furniture wax
or simple application of sandpaper, stain and
wax will rectify many irregularities. At Sassak
we make every effort to reduce such instances,
but by the very nature of the product complete
elimination is impossible. Should you have
any genuine problems with your product please
get in touch and we will make every effort
to make a replacement or credit you.
Our furniture
/ crafts are of ethnic origin and being timber
based products they may be subject to moisture
movement over a period of time as a result
of climatic differences between Indonesia and
the UK
5.
Returns / Complaints
At Sassak we make every effort to reduce such
instances, but by the very nature of the product
complete elimination is impossible. Should
you have any genuine problems with your product
please get in touch and we will make every
effort to make a replacement or credit you.
In the event
of damage or other complaint please advise
us within 14 days of receipt otherwise no credit
or claim can be allowed.
6.
Privacy Policy We are committed
to protecting your privacy. We will only
use the information that we collect about
the lawfully (in accordance with the Data
Protection Act 1998). We collect information
about you for 2 reasons: firstly, to process
your order and secondly, to provide you with
the best possible service. We will not e-mail
you in the future unless you have given us
your consent by joining our mailing list.
If you wish to stop receiving our mail shots
please email us stating your desire to be
deleted from our mailing list and your
details will be withdrawn within 24 hours.
We will not pass your e-mail address to
anyone.
The type of information we will collect
about includes:
-
Your name
- Your address
- Phone number
- Email address
- Credit/debit card details
This
information is only used to fulfil your order
and for our trading records. It will not
be used for any other purpose. Credit/debit
card details are not retained once the order
is completed. We will never collect sensitive
information about you without explicit consent.
The information we hold will accurate and
up to date. You can check the information
that we hold about you by emailing us. If
you find any inaccuracies we will delete
or correct it promptly. The personal information
which we hold will be held securely in accordance
with our internal security policy and the
law this can include using Cookies. Cookies
are small pieces of information that are
stored by your browser on your computer's
hard drive. Our cookies enable us to store
items in your shopping cart between visits.
Most web browsers automatically accept cookies,
but you can usually change your browser to
prevent that.
7.
Copyright
All images contained on this site remain the
sole copyright of Sassak. Should you wish to
use any of these images you should contact
us
